Business Stream Continuity Manager

Business Stream Continuity Management is focused on ensuring the availability of business services for bank customers. These services are comprised of various components that collectively create a business stream. The goal of continuity management is to maintain bank services within the acceptable business risk parameters by managing implementations and promoting efficient daily operations and alignment within the chain. Recently, the emphasis has transitioned from a component/application standpoint to an end-to-end customer service approach, motivated by the need to fulfill customer service expectations and adhere to policies and regulations.

The Head of Engineering & Enterprise Tech holds accountability on behalf of the MT CITO for the continuity of generic activities. The specific responsibilities fall within the scope of the respective Tribes. The primary focus is on organizing decision-making and follow-up actions to guarantee continuity from an integral perspective (CITO). Moreover, it is crucial to ensure that Tribes implement mitigating actions when there are deviations from the BRA.

Main goal is securing continuity of the day-to-day operations by managing the business streams within the business risk appetite.

You and your job:
As a Business Streams Continuity Manager you play an integral role in the continuity of the bank customer services e.g. iDEAL, Mobile Banking or Internet Banking. You act as a business partner of the management teams to manage & control E2E customer services in an uniform way. You support the Business in continuity management from a customer perspective.

You ensure that the IT services optimally support the bank’s continuity. In this position, its expected that you to conduct consultative discussions at operational, tactical and strategic management level within the different Tribes. You understand the business problems and provide outstanding solutions with data analysis at the forefront. Your excellent communication, collaboration and organisation skills will help to provide an effective service.

Practical examples:
• Draft a service agreement on business stream Mobile Banking between IT and Business with respect to the
business risk appetite.
• Report on business stream continuity performance to a Tribe.
• Identify continuity issues in case of a underperformance of a business stream.

Facts & Figures
• 36 hours per week
• Being part of Continuity & Security Process Management

Top 3 responsibilities
• Responsible for the business streams continuity dashboards: performance on continuity from a The bank customer perspective.
• Responsible for aggregation of business stream performances on continuity as input for MT CITO.
• Perform analysis related to business streams on continuity issues.
• Align business processes with the business streams with respect to the business risk appetite.

About Macee:

"Founded in 2013, Macee specializes in providing customized solutions to a wide range of organizations, from tech startups to multinational corporations. Headquartered in Arnhem, we have cultivated a global and local network of skilled professionals who are dedicated to connecting top talent with freelance, permanent, or contract-based projects. With a track record of processing numerous applications, we have consistently sourced and placed professionals across Europe for diverse project deployments. Our competitive edge lies in our people-centric approach, which remains integral to our strategic vision for the future."

Find it interesting?

If so, we would love to receive your updated CV. Please hit the APPLY button. For questions regarding this vacancy, Angie Hollink can be reached via a.hollink@macee.com.